We're here to help.
Stuck on something, found a bug, or just have a question? Start a chat with the team — we usually reply within one business day.
Or email support@meetfinny.com.
Bank connection issues
If an account stops syncing or fails to link, open Settings → Connections and tap the affected institution to reconnect. If that doesn't work, reach out and include the bank name and roughly when the issue started — we'll dig into the Plaid logs.
Subscription, billing, refunds
Subscriptions are managed by Apple. To cancel or request a refund, go to Settings → Apple ID → Subscriptions on your iPhone, or visit reportaproblem.apple.com.
Delete your account
Open Settings → Account → Delete account in the app. Account deletion removes your data from our active systems within 30 days. Encrypted backups roll off within 90.
Security or privacy concern
Email security@meetfinny.com for security issues, or privacy@meetfinny.com for data requests (access, deletion, GDPR / CCPA rights).